Frequently Asked Questions

Could you please assist me with my own language?

We have a multilingual support team in our office. We are ready to help you in English, Russian, French, German, Arabic languages for any kind of request.

Other Questions

Can I make a last minute booking? Can I book a transfer to the airport? Can I book a transfer if I am not going to/from an airport, cruise port but from one hotel to another hotel or one region to another region? How long will my journey take? Which vehicle should I book? Do your service cater for wheelchair users and people with disabilities? What does the price include? Will anyone else be travelling in the vehicle I book? How many luggage entitlement will I have? Can I book a one way trip? Can I make a booking on behalf of a third party? I can't find my hotel or accommodation name in your list? What do i do? My travel group are landing on different flights, how can I book? How do I book a private transfer service to my private accommodation? Can I make a booking for a different number of passengers for the outbound journey and for the return? Can minors book or travel alone? What type of vehicle brand Hana Travel use for the transfers? I want to book a one way trip to/from the airport but I'm not taking a flight. Is this possible? Do you provide insurance for the passengers in the vehicle during the transfer? The members in my travel group need to be picked up or dropped off from different addresses. Can I book this? When should I book my transfer? Is it safe and secure to travel with Hana Travel?